In order to insist decrease insurance claims to the service provider, customers need to initially determine the real rate of information transmission with the main device of the Federal Network Agency. This is indicated by the NRW consumer center.

The page does not desire to tons, the stream jerks and the nerves are slowly: If the web speed is slower than in the agreement, customers can reduce the repayments for it. An on the internet calculator from the NRW consumer center discloses just how high the cost reduction can be.

A total of 30 dimensions are accomplished on three different calendar days. After finishing the collection of measurements, the Federal Network Agency’s device offers thorough information and also evaluated on the basis of its own toll whether it is a contractual service.

Download and install:

  • Inform DSL broadband dimension desktop-app at Chip and download software program
  • DSL broadband dimension Desktop computer app for MacOS-JaTt inform from chip as well as download software

30 measurements in three days-internet connection fast sufficient? With this DSL rate test you can get money back from the provider now

is the mistake with the customer, no reduction is feasible


If this is not the case, the outcomes from the dimension procedure can be entered in the online calculator of the Consumer Center North Rhine-Westphalia-Common to the very little, typical and also optimal up-and download rates, in addition to the expenses for the Web.

The program determines a decrease amount that consumer supporters take into consideration appropriately. This can be interacted to the Web company by cover letter-and either a decrease in the regular monthly amount or a target date is called for to which the Internet must be as fast as offered in the agreement.

Incidentally: Net is not constantly slow down on the line. Even bad WLAN reception, as well several cookies in the internet browser or wrong router setups can decrease the speed. In this case, settlements to the company can not be minimized.

Comment precisely rapid web: Why Germany misses out on a wonderful possibility

By the way: Net is not constantly reduce on the line. Also poor WLAN reception, also several cookies in the internet browser or incorrect router setups can reduce down the rate. In this situation, settlements to the supplier can not be reduced.